08 · Operations
Handover & Takeover Management
Inspect and document a unit's condition at the start and end of every lease, with photos and signatures, so responsibilities stay clear.
Maintenance Request Management
Submit a maintenance request with photos, route it to approved providers, approve a quotation and track the work until it is closed.
Overview
Maintenance is where property management is felt most directly by tenants — and where delays cost owners the most. Maintenance request management in Mullak+ has been designed to be faster and more user-friendly for everyone involved.
How a request moves
A tenant or an owner submits a maintenance request directly through the app by choosing the type of issue — appliance, electrical, exterior, household, outdoor or plumbing — and attaching photos. The request is automatically routed to approved service providers, with the ability to receive instant price quotations.
Once the owner approves a quotation, work begins immediately. The status of the request is tracked continuously until it is closed, so the tenant, the owner and the provider always know where things stand.
Why the process matters
Clear requests with photos mean fewer back-and-forth messages and fewer wasted visits. Automatic routing removes the delay of finding someone to call. Owner approval keeps costs under control, and continuous tracking ensures service quality and minimises downtime for the unit.
A record for every repair
Each request becomes part of the property's history. Owners can see which issues recur and how they were resolved. Maintenance invoices can be issued and followed in the app alongside rent, and the costs flow into the property's financial reports, giving a truer picture of each unit's performance.
For tenants, owners and associations
Tenants gain a simple way to report a problem and follow it to the end. Owners and property management companies gain control and visibility across every unit. And where buildings have shared areas, the same structured approach helps owners' associations keep common facilities in good order.
Maintenance request management is included in every Mullak+ plan — Basic, Business and Pro.
Included in plans
This service is part of the following monthly plans, priced per unit.
Compare all plans-
Basic
BD3.9
per unit / month
-
Business Most popular
BD4.9
per unit / month
-
Pro
BD9.9
per unit / month
Related services
09 · Operations
Inventory Management
Record every unit's facilities and contents, and their condition at handover and takeover, in a complete inventory kept with the property.
06 · Management
Financial Reports
Organise revenues, expenses and collection statuses, and receive periodic financial reports that support oversight and better decisions.
Questions about this service
Tenants and owners can both submit requests directly in the Mullak+ app, by choosing the type of issue and attaching photos.
No. Requests are routed to approved service providers for quotations, and work begins once the owner approves.
All of them: Basic, Business and Pro.
Next step
See it working on your property
Book a demo and we will show you how this service works in the Mullak+ app — or download the app free and explore it yourself.
